General Questions

I received a call from a number beginning with “800”, “814” or “818”. Can I guess by whom the call was made? I would like to learn the mobile number of an acquaintance of mine. Can you help me? My brother transfers money from my mobile account to his without permission. Can I solve this problem by deactivating this service? I would like to see the name of the calling person on the screen of my mobile. While calling my number the answering machine gets switched, informing that my number "is not in use", but even now I am calling from my number? I usually used to block my outgoing calls but I am unable to do so any more. Why? Is it possible to send SMS abroad from Magti Web-site? May I transfer the sum from my account to any other person's one? The people calling me usually get the wrong number. Why does it happen? How can I remove a logo from my mobile screen? I buy my son a 5 lari MONO-card weekly, but he spends it in two days and is partly disconnected by the end of the week. I fear he will not be able to contact me in case of necessity. I was told your "Call-back" service might solve my problem. I saw your TV trailer, offering subscribtion of new ringing tones. It turned upp that their cost is 2 and 3 lari, but in your Customer Guide much lower tariffs are quotted.

Tariffs

Are incoming calls, “call set-up” or the turning on and off of a phone chargeable? How the calls are registered/charged by Magti (are there any rounding rules: a minute-increment, a 30-second increment, a 5-second increment or a 1-second increment?)

Covering Indebtedness

Billing

Calling Rules

How can I be reached from abroad? My balance has run out of money; I am trying to contact a friend by means of "Call back", dialing the necessary combination (*895 and the number) correctly, but still in vain. Why?

Customer Service

I have lost my mobile. I would like to block my SIM-card and take a new one keeping my old number. What steps should I take? How can I identify the author of the hidden message?

Roaming, International Calls

I arrived abroad with the roaming service activated, but cannot use it. I am going abroad and would like to use your roaming service. How can I learn the status of my account there and is it possible for another person to recharge my account if needed? I am planning to go abroad. I was advised to have roaming activated and to save money, have the incoming calls barred. What does it mean?

Mobile Handset

How can I learn the PUK1 of my handset? I have lost my mobile and don't know its IMEI code. What can I do?